Privacy Policy

1. Introduction & Overview

Welcome to Jugrajj Food & Herbs ("Company", "we", "our", or "us"). We operate the website https://jugrajjfoodnherbs.com. We respect your privacy and are committed to protecting your personal data in compliance with the Information Technology Act, 2000, the Digital Personal Data Protection (DPDP) Act, and applicable Indian data protection laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our natural spices, herbal powders, dehydrated vegetables, and fruit powders, or interact with our services.

2. Information We Collect

We may collect several types of information from and about users of our website, including:

• Personal Identifiers: Name, billing address, shipping address, email address, phone number.
• Account Details: Login credentials, order history, wishlist items, saved preferences.
• Transaction & Payment Information: Payment mode, transaction IDs, order amounts (Note: All online payment processing is handled securely by Razorpay or PCI-DSS compliant payment partners; we do not store full credit/debit card details on our servers).
• Technical Data: IP address, browser type, operating system, device type, referring URLs, pages visited, and time spent on our site.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Processing, fulfilling, and dispatching your orders.
• Sending order confirmations, tracking details, invoices, and customer service updates.
• Processing payments and preventing fraudulent transactions via Razorpay payment gateway.
• Improving website performance, user experience, and product catalog selection.
• Complying with legal obligations, GST billing requirements, and food regulatory standards (FSSAI).

4. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal information to third parties. We share data only with trusted service providers necessary for operating our business:

• Payment Gateways: Razorpay Software Private Limited for secure payment processing.
• Logistics & Courier Partners: BlueDart, Delhivery, DTDC, India Post, and logistics aggregators to ship orders to your address.
• Legal & Regulatory Authorities: When required by applicable law, court order, or government regulation.

5. Data Security

We implement robust administrative, technical, and physical security measures (including 256-bit SSL encryption) to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us at: